Hi Gurus,
I have below situation and need your suggestions/advices for further proceedings.
We have installed CRM system on cloud recently and the host name of this cloud server is “SAPLNX” (IP : 107.20.XX.XX )and this has been set in all host related parameters like SAPGLOBALHOST, SAPDBHOST by default.
The FQDN is saplnx.mycomany.com is maintain in parameter icm/host_name_full (mycompany is domain name)
But the problem is that whenever our CRM consultants are accessing the CRM WEB UI, they are receiving error “ hostname can’t be resolved”
This is because the hostname is not registered in our company DNS and it won’t be allowed due some security policies of our company. We also tried to maintain this hostname and IP in hostfile of the computer, but unfortunately, this trick also didn’t work.
So, Finally we have only option to sort out this problem :
The cloud server IP 107.20.XX.XX has public DNS host entry as “ec2-107.20.XX.XX.-compute1.amazonaws.com“ and our computers are resolving this hostname successfully. So, we want to pass this host entry to ICM instead of original FQDN saplnx.mycomany.com
Please suggest me the following
1. 1. Is it fine to have one host for ICM parameter and another hostname for other SAP parameters (please note that both are referring to same IP)
2. 2. If it is okay, is this fine to maintain ec2-107.20.XX.XX.-compute1.amazonaws.com in parameter icm/host_name_full alone.
Regards,
Shankar