Hi experts,
We have a customized transaction code where users can make queries. But since queries made in this txcode access a very large table, we have put some restrictions where the user can only make queries (in DIALOG) for a duration of a week. If the user creates a query that is more than a week, the program will prompt a message instructing the user to run their query in background instead. The program will also open a word document that contains instructions on how to execute queries in background mode.
The problem is, most users are using wyse terminals (sort of like a VM), and for some reason, our tests of opening the word document on a wyse terminal is failing. Simulations done on a non-wyse laptop (no VMs) are all successful.
Here's the error we are receiving in a wyse terminal:
The program uploads the word document to the user's desktop where it creates a word document file with the naming convention ALTMP_DEV. Here are the tests we have done so far:
1. Test on a windows 7: successful. But the program creates a file with name ALTMP_DEV_1 instead of just ALTMP_DEV.
2. Test on a windows XP: successful. But the program creates a file with name ALTMP_DEV_1 instead of just ALTMP_DEV.
3. Test on a wyse terminal (w/c uses Windows XP): failed. Error log same as picture above ("Windows cannot find <path>/ALTMP_DEV.)
Please advise. Thank you.