Hi Everyone,
I have a weired problem in one of our users system. User said that his printouts are coming black intermittently when he prints documents from SAP that to when selecting "hard copy" from Customizing layout option from the top of the menu bar.
apart from Hardcopy all other SAP printouts are coming properly. He also said if the Hardcopy printout is working in the morning it does not work in the evening. dont understand the login behind it.
I Compared the GUI patch level of other user who can able to print Hardcopy without any issue. Both the GUI patch level are the same. GUI 7.10 patch level 9.
Also, please tell me what is the use of " Hardcopy " and how it works from SAP. will this take Windows default printer as the
printer name when selecting this Hardcopy?
can someone please help me how to analyse the problem?
Thanks,
Guru