We installed a new dialog instance on our QAS system. The system
previously had two instances that were clustered. We then uninstalled
the new dialog instance. When we uninstalled, we answered "yes" to the
question to remove OS accounts. The system uses SNC. Now we can't log
in using SNC. We get a message that says:
GSS-API(maj):Miscellaneous Failure
GSS-API(min):SPPI u2u-problem: please add Service principle to targe
targer="p:SAPServiceQAS@ABCD.ORG"
Error in SNC
I think the qasadm and SAPAServiceQAS domain accounts got deleted when
the new dialog instance was uninstalled. To try to resolve this issue, we tried to
reinstall the dialog instance. I think this recreated the qasadm and SAPServiceQAS domain accounts.
We got an error when sapinst tried to start the new instance. Errors in the dev_w* files say:
C ERROR: -1 in function SQLConnectWithRetry (SQLConnectWithRetry)
[line 2307]
C (18456) [28000] [Microsoft][SQL Server Native Client 10.0][SQL
Server]Login failed for user 'ABDC\SAPServiceQAS'.
I had our system administrator add gasadm and SAPServiceQAS into the
Administrators group on the two clustered servers, but we still get the
same error when we try to log in. The system is still up and we can
log in without using SNC (by entering the username and password).
I don't want to try to restart the system because it may not start.
What do we need to do?
Thanks,
Jerry