Hi Team ,
I am upgrading the SAP Solution manager 7.1 SP10 to SP13. In Execution phase , I am getting error as seen in the attached screenshot.
Below is the Logs from file S:\SOLSP13\SUM\sdt\log\SUM\INSTALL-AS-JAVA-SERVICE_06.LOG
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Dec 6, 2015 11:23:14 PM [Info ]: Install and start service for instance 2 on host <ServerName> with profile //<Win ClusterrName>/sapmnt/SOL/SYS/profile/START_DVEBMGS02_<ServerName>...
Dec 6, 2015 11:23:14 PM [Info ]: Process ID 285, name sapstartsrv.exe has been started.
Dec 6, 2015 11:23:14 PM [Info ]: Command line: F:\usr\sap\SOL\DVEBMGS02\exe\sapstartsrv.exe -r -q -p //<Win ClusterrName>/sapmnt/SOL/SYS/profile/START_DVEBMGS02_<ServerName> -s SOL -n 2 -U <Domain>\<sapserviceSID> -P <SecureField> -e <Domain>\<SIDAdm>
Dec 6, 2015 11:23:14 PM [Info ]: Standard out: S:\SOLSP13\SUM\sdt\log\SUM\INSTALL_SERVICE_02_06.OUT
Dec 6, 2015 11:23:14 PM [Info ]: Process ID 285 has been started.
Dec 6, 2015 11:23:14 PM [Info ]: Waiting for process ID 285, name sapstartsrv.exe to finish.
Dec 6, 2015 11:23:20 PM [Info ]: Process ID 285, name sapstartsrv.exe has been finished, exit code 0.
Dec 6, 2015 11:23:20 PM [Info ]: Wait for service for instance 2 on host <ServerName> to start...
Dec 6, 2015 11:23:22 PM [Info ]: Process ID 286, name sapcontrol has been started.
Dec 6, 2015 11:23:22 PM [Info ]: Command line: F:\usr\sap\SOL\DVEBMGS02\exe\sapcontrol -nr 2 -host <ServerName> -user <Domain>\<sapserviceSID> <SecureField> -function GetProcessList
Dec 6, 2015 11:23:22 PM [Info ]: Standard out: S:\SOLSP13\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_2_06.OUT
Dec 6, 2015 11:23:22 PM [Info ]: Process ID 286 has been started.
Dec 6, 2015 11:23:22 PM [Info ]: Waiting for process ID 286, name sapcontrol to finish.
Dec 6, 2015 11:23:22 PM [Info ]: Process ID 286, name sapcontrol has been finished, exit code 4.
Dec 6, 2015 11:23:22 PM [Info ]: The sapcontrol service on host <ServerName> and instance 2 is started.
Dec 6, 2015 11:23:22 PM [Info ]: Service for instance 2 on host <ServerName> with profile //<Win ClusterrName>/sapmnt/SOL/SYS/profile/START_DVEBMGS02_<ServerName> has been installed and started.
Dec 6, 2015 11:23:22 PM [Info ]: Service for instance SOL_2 has been installed.
Dec 6, 2015 11:23:22 PM [Info ]: Install and start service for instance 10 on host <ServerName> with profile //<Win ClusterrName>/sapmnt/SOL/SYS/profile/START_ERS10_<ServerName>...
Dec 6, 2015 11:23:22 PM [Info ]: Process ID 287, name sapstartsrv.exe has been started.
Dec 6, 2015 11:23:22 PM [Info ]: Command line: f:\usr\sap\SOL\ERS10\exe\sapstartsrv.exe -r -q -p //<Win ClusterrName>/sapmnt/SOL/SYS/profile/START_ERS10_<ServerName> -s SOL -n 10 -U null -P <SecureField> -e <Domain>\<SIDAdm>
Dec 6, 2015 11:23:22 PM [Info ]: Standard out: S:\SOLSP13\SUM\sdt\log\SUM\INSTALL_SERVICE_10_06.OUT
Dec 6, 2015 11:23:22 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException: Cannot install and start service for instance 10 on host <ServerName>.
Could not run OS process sapstartsrv.exe for action install service.
Could not start process f:\usr\sap\SOL\ERS10\exe\sapstartsrv.exe.
Error while executing process f:\usr\sap\SOL\ERS10\exe\sapstartsrv.exe.
java.lang.NullPointerException: null
java.lang.NullPointerException
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I tried Running the command manually from Console with below command.
f:\usr\sap\SOL\ERS10\exe\sapstartsrv.exe -r -p //<Win ClusterrName>/sapmnt/SOL/SYS/profile/START_ERS10_<ServerName> -s SOL -n 10 -U <Domain>\<sapserviceSID> -P <Password> -e <Domain>\<SIDAdm>
& got prompt for successful service creation. Yet when i proceed in the SUM still getting same error again continuously.
Could you please help !!!
Regards ,
Abhinav