Hi All,
we have currently an issue reported from our client call center that users are getting kicked out automatically during the middle of the work. This is not happening to all but to few users only. Users are using desktop, connecting to SAP through a terminal server. while getting kicked out sometimes there are SM21 log populated but not every time.
Below are the message in SM21 i have seen -
-Delete session 001 after error 047
-Delete session 003 after error 004
-Terminal 00266 in status DISC
-Program manually terminated by user CMM0W
Below action we have taken so far, but no luck -
- we initially thought might be network issue and that why checked with Network team, but they confirmed that there is no issue with network connectivity.
- We also refreshed the SAP IDs of these users, but this also didn't helped.
- We change the desktop used by users, but still same problem.
Could you please suggest why this is happening and any possible solution?
Thanks,
Rajesh K Sahu