Installing Addon Support package (ST-A/PI)

Hello,

Our Earlywatch report is shouting about needing to upgrade ST-A/PI.

So I've used Maintenance Optimizer to download the package, placed it in EPS/in and un-carred the file.

Then I've then gone to SPAM and tried "Support Package > Load Package > from Application Server"

I've then gone to Display/Define and select component ST-A/PI with the following results:

"No Support Package found for this selection"

I have then tried to Upload from Front End instead of Application Server, with the same results.

I've raised a call with SAP but as usual it's now been 4 days without so much as a change in status so I'm hoping someone on here may have an idea.

Many thanks.